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What you can do if you are rejected at an application location
Published at: 8/8/2023, 9:13 AM

If you have fled from Ukraine and been rejected at one of the three application locations (HUB) for refugees from Ukraine, this article will tell you what your options are if you are rejected.

What is an application location (HUB)?

When you arrive in the Netherlands, you are entitled to a place in a reception centre. If you have fled from Ukraine and fall under the Temporary Protection Directive, you can register at an application location. This is called a HUB. From an application location you will be helped to find a place in a reception centre, food and medical care.

There are three application locations in the Netherlands:

  1. Amsterdam: Stationsplein 51-71, west exit, near Zilveren Toren (open all week from 08:00 to 21:00)

  2. Rotterdam: Max Eeuwelaan 1 (open 24 hours a day, 7 days a week for direct reception, registration and referral to another reception centre only between 10:00 and 18:00)

  3. Utrecht: Jaarbeurs, Hall 5 (open 24 hours a day, 7 days a week)

Conditions of the Temporary Protection Directive
Not sure if you are covered by the TPD? Find out here what the conditions are to be covered by the Temporary Protection Directive (TPD).
Possibilities in case of no right to temporary protection
If you are not entitled to temporary protection, read about your options here.

VWN can support you if you have been turned down at a reception centre

Have you been rejected from a HUB and have questions about this? Or do you not know what to do next?

VluchtelingenWerk Nederland (VWN)
can give you advice and support.

Contact with VluchtelingenWerk Nederland
On this page you will find contact options with RefugeeWerk Nederland (VWN). Do you have a question that is not answered on RefugeeHelp? VWN staff will be happy to help you.

Contact with an employee of VluchtelingenWerk Nederland
You can call, WhatsApp or chat with an employee of VluchtelingenWerk Nederland (VWN). VluchtelingenWerk can help you find a reception centre.
(Online) consultation hours of VluchtelingenWerk Nederland
Or find an (online) consultation hour via RefugeeHelp to ask your question to a VluchtelingenWerk employee.
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