Hotline support
Please note:

The information on this page is intended for refugees from Ukraine and is therefore specifically tailored to this target group.

I need help with ...

Make appointment
For questions concerning your personal situation, you can visit a walk-in hour or make an online appointment
Collect your proof of residency
Make an appointment to get your sticker or card.

Current information

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Changes to the living allowance per 1 February 2023

From 1 December 2022 and 1 February 2023, the Reception of Displaced Persons Ukraine (RooO) regulation will be amended to better align it with the regulations for other groups in the Netherlands.

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Non-Ukrainian nationality and objecting to the (final) IND letter

Have you received a (final) letter from the IND stating that you are no longer covered by the Temporary Protection Directive from 4 March 2023? You can object to this. In this article, you can read how

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IND letter on extension of proof of residence

The IND is sending out letters from Jan. 27 to Feb. 25 about how to extend proof of residency.

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Join the webinar on changes in living allowance

Join the webinar on changes in living allowance.

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Helpful guide to child care allowance

Do you need help applying for child care benefits? Find out in this article which app can help you do this.

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RefugeeHelp for all refugees in the Netherlands

RefugeeHelp is expanding! In this article you can read what will be added to RefugeeHelp.

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Take part in the survey by VluchtelingenWerk

Take part in the survey of VluchtelingenWerk. Read more in this article.

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Remigration assistance for non-Ukrainian displaced people

Does your Temporary Protection end on 4 March 2023? If so, you may be eligible for expanded remigration support. This article will tell you what that is and whether you are eligible for it.

Do you want to welcome & support refugees?

Visit the volunteering section of our platform to view all options available

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