Here is what you can do if you are unhappy with the reception centre
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If you are dissatisfied with the reception centre where you are staying, you can talk to COA or the municipality to complain or protest.
COA or the municipality arranges your place in a reception centre
If you apply or want to apply for asylum in the Netherlands, the
Dissatisfied with reception centre conditions
You may not like the conditions at a reception centre. Poor conditions include:
A reception centre that is not suitable for lodging. It is too cold, dirty or there is little privacy.
The quality of food in a reception centre is not good
There is no education for children under 18 years of age
There are too few activities at a reception centre
In conversation with employees at the location
If you are dissatisfied with your reception centre because of any of the above (or any other) reasons, you can have a conversation first with the location employee of your reception centre. Indicate that you want to talk about the problems at the reception centre.
You can prepare for this conversation. For example, by listing the problems for yourself. If you already know solutions to the problems, you can also list them.
Filing a complaint
If you are unable to have a conversation with COA or the municipality, or if the conversation did not improve your stay in the reception centre, you can file a complaint against COA or the municipality about the reception centre. You can file a complaint for several reasons.
Complaining to COA.
There are two ways to file a complaint with COA:
You can use COA's complaint form for this purpose. COA's complaints procedure is not intended for complaints about residents. You can contact a COA employee at the location about this.
You can also file a complaint with COA by letter. Your letter or email must be written in Dutch or English. Send your letter or email to: Legal Affairs Team PO Box 30203 2500 GE The Hague email@example.com
Complaining to the municipality
If your reception centre is managed by the municipality and not COA, you must file a complaint with the municipality. How you can file a complaint depends on the municipality. Sometimes you will find information on the reception centre about how to contact your municipality.
Demonstrating about the reception centre
If you are dissatisfied with the reception centre, you are also allowed to protest. In the Netherlands, the right to protest is in the Dutch constitution. This falls under freedom of speech, which applies in the Netherlands. Even if you do not yet have a 5-year asylum residence permit, you are entitled to protest.
If you want to protest, these points are important to you:
You must tell the municipality that you are going to protest. Do this 48 hours in advance via your municipality's website. This is because the municipality must support your protest. For example, if you need traffic controllers for your protest, the municipality must arrange this for you. If you are going to protest on your own, you do not have to let them know.
You do not need a permit to protest, nor do you need government permission.
The police may not simply break up your protest. Only the mayor of the municipality can restrict or ban your protest.
While you are demonstrating the police should protect you from public.