Services - RefugeeHelp

The VluchtelingenWerk Nederland (VWN) desk in the asylum seekers' centre in Utrecht. Residents can ask all kinds of questions here.

Flight story analysis

With the flight story analysis, VWN helps you explain your flight story as well as possible. This provides the IND with all the information it needs to make a well-considered decision about your asylum application. Get in touch with your contact person at VWN if you have any questions or would like to use this service.

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A man stands with his suitcase in the departure lounge of an airport

Assistance with returning

VWN helps you if you want to return to your country of origin yourself. For example, VWN will give you information about what financial help or guidance you can get from different organisations. Contact your contact at VWN for information.

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Services from our partners

Free online marketplace

Looking for free items? The online marketplace Goods for Refugees offers free used items for refugees such as clothing, furniture and appliances.

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Help in finding family

Have you lost contact with a family member? The Red Cross' Restoring Family Links department helps with the search for missing family members and restoring contact.

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070 44 55 822

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Child rights help desk

The migration child rights help desk offers free legal advice on children's rights and migration to children and (foster) parents. Lawyers at the help desk answer your questions or help when children's rights may be violated.

NL | EN
071 516 09 80
helpdesk@defenceforchildren.nl

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Helpline for psychological problems

The MIND Helpline offers free support for psychological problems. You can come here with questions about your own mental health or that of a loved one. MIND helpers will give you advice and help you find the right care.

NL
+316 138 638 03
0900 1450
hulplijn@wijzijnmind.nl

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WhatsApp helpline

Are you new to the Netherlands and do you have questions or need advice on medical assistance, shelter, safety, food or other support? Red Cross volunteers can help you find support and services in your area. You can contact them Monday to Friday between 10:00 and 18:00.

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+31 97 010 286 964

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Help desk life in the Netherlands

Open Embassy helps you with questions about education, work, language, healthcare and living in the Netherlands. The help desk can help you find an answer to your question about your new life in the Netherlands.

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+31 6 42962696 (WhatsApp)
info@openembassy.nl

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Juridisch Loket

Het Juridisch Loket provides free advice on almost all legal questions, such as about rent, dismissal or government decisions, but not asylum law. You can call them or visit them at 1 of more than 50 locations in the Netherlands. An interpreter is available if you do not speak Dutch or English. On their website you will also find frequently asked legal questions answered in English, Polish, Bulgarian, Romanian and Ukrainian.

NL
0800-8020

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Help and advice with study and work

UAF offers study advice, guidance and financial support to people who want to study at the level of intermediate vocational eduction (MBO), higher vocational education (HBO) or university. Would you like to make use of this service? Then you must have had at least 11 years of education and speak English or Dutch at B1 level.

NL | EN
030 252 08 35
info@uaf.nl

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