RefugeeHelp privacy statement

We are VluchtelingenWerk Nederland. We can be reached by telephone.

We collect the personal data that you give us yourself, when you call us, or when you fill in your contact details via our website.

We also collect very limited personal data about you, when you visit our website. This is explained in our separate cookie policy.

We use your personal data as visitor of our website for the following purposes only: • To (technically) maintain and improve our website. • To be able to contact you by telephone or email about your request(s).

We do not process sensitive personal data. We do not collect information about you from other organisations. We also don't engage in profiling.

We process most data based on the need to enter a service agreement with you, or based on the need to fulfil our legitimate interest.

We do not keep the data longer than necessary. We do not provide the data to third parties in any way, unless we are legally obliged to do so. For example, if the tax authorities request access to our accounts.

We do use some other organisations to perform tasks for us, but these are just processors. For example, our website is hosted using Navara. So they process personal data only on our behalf and under our supervision, for the purposes we have determined and under strict confidentiality.

If we process your personal data, you have the right to see, alter and delete your personal data. In addition, you have the right to object and the right to data portability.

Below, we refer you to separate privacy statements on the website of VluchtelingenWerk Nederland. There, we explain in more detail which personal data we collect, how we do so, for which purposes and on the basis of which principles.

If you have any questions about this statement or your privacy rights, please email or email our data protection officer directly:

Please visit the website of VluchtelingenWerk for more information about our cookie policy.

Cookie policy

What is a cookie? A cookie is a small text file that is placed on your computer, tablet or smartphone during your visit to a website. This file stores information that is recognised during future visits. This makes it possible, for instance, that you can remain logged in on a website or that your language settings are remembered.

There are 3 types of cookies:

  • Functional cookies: these are cookies that are necessary for the website to function. Think of a webshop that remembers which products you put in your shopping cart.

  • Analytical cookies: these cookies collect statistics, such as the number of visitors to the website and the click pattern of those visitors.

  • Tracking cookies: these cookies make it possible to track your behavior online. For example, after viewing a particular product on a webshop, you may come across this product again in an advertisement on another website.

Cookies on this website VluchtelingenWerk Nederland uses functional, analytical and tracking cookies. The functional cookies are used for purposes including the integration of social media on our website, such as Twitter and Facebook. We use the analytical cookies to improve the quality of our website. By looking at how visitors use our website and which links are frequently clicked on, we can determine which parts of our website are most interesting for our visitors.

We also use cookies to see if a page that we think is interesting for you can be found easily. For example, if you are looking for certain information on our website but cannot find it, we can see this in the statistics collected by the cookies. This way we know how to make the structure, navigation and content of our website more user-friendly.

We also regularly use the cookies for A/B testing. These are tests in which we make two versions of one page and see which leads to the best results. The data we store for these tests is not linked to personal data and is therefore anonymous.

The cookies we use to advertise through Google AdWords, we do see the demographic data of the AdWords visitors, but this data cannot be traced back to an individual person. We make use of a 'Third party cookie'.

Finally, our tracking cookie from Facebook keeps track of how often promotional content has been viewed and gives us insights into the advertising campaign on Facebook. This prevents you from seeing the same ad too often. Advertisers and third parties can use these tracking cookies to create a visitor profile. If you want to know more about the use of Facebook's tracking cookies, you can read more about this on Facebook's website.

How to delete cookies It is possible to delete cookies. How to do so depends on the web browser you use to view web pages. Well-known web browsers are Internet Explorer, Google Chrome, Mozilla Firefox and Safari. In addition, you can set your browser to notify you when you receive a cookie or to block cookies. It is possible that the website will not function optimally as a result. For more information about the settings relating to cookies and specific browsers, it is best to consult the help function of your web browser.