Hotline support

Make an appointment to pick up your proof of residency

As of the second half of October, it is once again possible to make an appointment through the appointment planner.

Check out the latest news here>>

Making an appointment

You make your own appointment to collect your proof of residence from an IND pick-up location. Do you have children aged 14 or older? Make an appointment for them too and take them with you to the collection location. Children under the age of 14 will not receive a proof of residence. This is, because you only have a duty of identification from 14 years old onwards. Children of all ages must come with you to the appointment. You must collect the proof yourself. Someone else cannot do this for you. When making an appointment for a child under 18, a parent or legal representative must always accompany you.

Check out the latest news hereundefinedundefined

How does it work?

To make an appointment, fill in which day you want to make an appointment and for how many people. Then choose a time and enter the required details on the next page. The IND pick-up location can be found at Gatwickstraat 1 in Amsterdam.

To make an appointment, you need a BSN. This is the number you get when you register with the municipality. Make sure you have been registered with the municipality for at least 1 week on the day you want to collect your proof of residence.

Once you have chosen an option, you will receive an appointment code. You will need this at the pick-up location. You will receive the appointment code via email.

Want another explanation on how to make an appointment? Then take a look at the IND manual. It is in Ukrainian and will be available in Russian at a later date.


Do you have questions about making an appointment? Then call +31 88 043 03 61. This is possible from Monday to Friday between 9.00 and 17.00. You cannot make an appointment via this telephone line. It is also not possible to make an emergency appointment.

Cancelling the appointment

You may have made an appointment and be unable to come to it after all. In this case, cancel your appointment. When you made your appointment, you received a link in your email. You can use this link to cancel your appointment.

Please note: do you have an appointment for several people? Then you cancel it for everyone.

Bring to appointment

To pick up the proof of residence, you must bring these documents to the appointment:

  • A valid passport, identity card or statement by the Ukrainian embassy. Do you have children without proof of identity and are they not included in your passport? Then bring their certificate of birth.

  • Evidence showing when you left Ukraine and since when you have been in the Netherlands. For example, a residence permit, visa or stamps in your passport. Flight, train or bus tickets to the Netherlands can also serve as proof. Did you temporarily stay in other countries after your departure from Ukraine before coming to the Netherlands? Then bring proof showing where you have been and during which period.

  • For non-Ukrainians: a Ukrainian residence permit which was valid on 23 February 2022.

  • Your citizen service number (in Dutch: burgerservicenummer or BSN). You received this number when you registered with the municipality.

  • The appointment code. You will see this code when you have made the appointment. You will receive this via email.

  • The police report if your previous proof of residence was lost or stolen.

Picking up proof of residence

Find out what you can expect on the day you pick up your certificate of residence.

Travelling to the IND pick-up location

You travel yourself on the agreed day to the pick-up location where you have your appointment. The IND does not reimburse travel expenses, but in some cases the municipality does reimburse travel costs. For more information, contact the municipality where you reside. Make sure you are on time for your appointment. You must collect the certificate yourself. Someone else cannot do this for you.

Filling in asylum application and antecedents certificate

You must fill in 2 IND forms during your appointment at the pick-up location: the asylum application and the antecedents certificate. At the reception centre you can find translations of both forms in Ukrainian, Russian and English. There are also staff members (hosts) who can help you fill in these forms. They speak Ukrainian, Russian or English.

Asylum application Your application for residence under the Temporary Protection Directive officially starts when you register with the municipality. However, you must sign an application form at the pick-up location. This form is called the M35H and is the official application for asylum. This applies to everyone aged 15 and over. Are your children younger than 15? Then they will be entered on your application form. It is therefore important to make an appointment for all your children and to bring them with you to your appointment.

Because you fall under the Temporary Protection Directive, your rights are different from those of a standard asylum application. This means that you can work in the Netherlands straight away. You will also not be interviewed by someone from the IND. This directive is valid at least until 4 March 2023. Until then, you will not receive a decision on your asylum application.

Antecedents certificate

Everyone aged 12 and over must also fill in an antecedents certificate. On this certificate, you indicate whether you have ever committed a punishable offense or crime. You must also sign the form.

IND checks data

A staff member of the IND checks the following at the pick-up location:

  • Your registration with the municipality;

  • Your appointment code

  • your documents; and

  • whether you fall under the Temporary Protection Directive.

Sticker or card (O-document)

As proof of residence in the Netherlands, you will receive a sticker in your passport or on a separate piece of paper. Sometimes you will be given a card (O-document). An IND employee will then take a photo of you at the pick-up location. You will receive the sticker immediately. You will receive the card later, because the IND first has to make it for you. It takes 3 weeks to make the pass after the IND has taken a picture of you at the pick-up location.

You can pick up the pass after 3 weeks at the location on Gatwickstraat 1, Amsterdam. You do not need to make an appointment for this. Was a pass also made for your child(ren)? Then bring them with you to Amsterdam. You cannot collect the pass for your children, they will have to do this themselves. For more information on specific dates, please visit the IND website.

It does not matter for your rights whether you get a sticker or a card. The rights are the same for everyone. Find out when you get a sticker and when a card.

You will get a sticker in your passport

  • You are a Ukrainian woman.

  • You are a Ukrainian man aged 60 or over (on 24 February 2022).

You will get a sticker on a separate piece of paper

  • You are a Ukrainian man younger than 60 years old (on 24 February 2022).

  • You have an identity card (not a passport).

  • You only have a domestic passport.

You will get a card

  • You do not have a passport or identity card, but do have a statement from the Ukrainian embassy.

  • You are covered by the directive even though you do not have a passport, identity card or statement from the Ukrainian Embassy.

  • You are a Ukrainian child aged 14 or over without proof of identity (passport).

  • You have a passport that expires before 4 March 2023, or a passport that has already expired (if you have applied for a new passport, the loose paper remains valid).

You have a sticker or card (O-document): what does this mean?

Have you received a sticker? Read information in the leaflet undefinedResidence in the Netherlands: what does this mean for you?undefined in your own language:

Have you received a pass (O-document)? Read more information in the leaflet undefinedResidence in the Netherlands: what does this mean for you?undefined in your own language:

Please note: donundefinedt make an appointment to renew your proof of residence if you already have one. You will not get a new sticker or pass if you already have one. The IND will inform you by letter before 4 March 2023 how they will extend your proof of residence.