Services - RefugeeHelp

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Digital consultation hour

At VluchtelingenWerk Nederland (VWN) you can make an appointment for digital consultation hours. During this consultation hour, you get 1-on-1 social and legal support for your personal situation. A VWN employee will give you independent advice during this appointment.

NL | EN | RU | UK

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How does it work?

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WhatsApp helpline

VluchtelingenWerk (VWN) Nederland answers your short questions via WhatsApp. VWN employees also refer you to where you can find information yourself or get help.

NL | RU | UK | EN
Mon to Fri from 09:00 to 17:00
We will answer your question within 3 hours
+ 31 6 352 500 18

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Services from our partners

Free online marketplace

Looking for free items? The online marketplace Goods for Refugees offers free used items for refugees such as clothing, furniture and appliances.

NL | EN | RU | UK | FR | TR | AR | SO | TI | FA

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Help desk participate in the Netherlands

The Welcome App help desk answers your questions about how to participate in the Netherlands. The Welcome App will answer your questions directly or refer you to other organisations for more difficult questions.

NL | EN | AR | UK | RU | TI | TR

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Help in finding family

Have you lost contact with a family member? The Red Cross' Restoring Family Links department helps with the search for missing family members and restoring contact.

NL | EN | AR | FR | FA | RU | UK | SO | TI | TR | PR
070 44 55 822

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WhatsApp chat service

Are you new to the Netherlands and do you have questions or need advice on medical assistance, shelter, safety, food or other support? Red Cross volunteers can help you find support and services in your area. You can contact them Monday to Friday between 10:00 and 18:00.

NL | EN | RU | AR | FR | UK | TR
+31 97 010 286 964

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Help desk life in the Netherlands

Open Embassy helps you with questions about education, work, language, healthcare and living in the Netherlands. The help desk can help you find an answer to your question about your new life in the Netherlands.

NL | EN | AR | PR | SO | FR
+31 6 42962696 (WhatsApp)
info@openembassy.nl

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Child rights help desk

The migration child rights help desk offers free legal advice on children's rights and migration to children and (foster) parents. Lawyers at the help desk answer your questions or help when children's rights may be violated.

NL | EN
071 516 09 80
helpdesk@defenceforchildren.nl

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Helpline for psychological problems

The MIND Helpline offers free support for psychological problems. You can come here with questions about your own mental health or that of a loved one. MIND helpers will give you advice and help you find the right care.

NL
+316 138 638 03
0900 1450
hulplijn@wijzijnmind.nl

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Juridisch Loket

Het Juridisch Loket provides free advice on almost all legal questions, such as about rent, dismissal or government decisions, but not asylum law. You can call them or visit them at 1 of more than 50 locations in the Netherlands. An interpreter is available if you do not speak Dutch or English. On their website you will also find frequently asked legal questions answered in English, Polish, Bulgarian, Romanian and Ukrainian.

NL
0800-8020

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Support for psychological help and work in healthcare

Empatia helps Ukrainians in the Netherlands with psychological support in Ukrainian. Receive emotional support, mental health counseling and referrals to Ukrainian-speaking therapists. For Ukrainian psychologists and therapists, Empatia offers training and assistance in finding work in the Dutch healthcare system. Opening hours are Mon-Fri from 09:00-17:00.

NL | UK | EN
+31 10 200 5088
+31 6 10756841

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Digital consultation hour

WhatsApp helpline

Services from our partners

Free online marketplace

Help desk participate in the Netherlands

Help in finding family

WhatsApp chat service

Help desk life in the Netherlands

Child rights help desk

Helpline for psychological problems

Juridisch Loket

Support for psychological help and work in healthcare

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