Welcome to the Netherlands. On this page, you will find information about the topics that are most frequently asked about on RefugeeHelp. This page will be updated monthly with the most relevant topics.
Here is a step-by-step guide of what you need to know and do when you have just arrived in the Netherlands.
The Dutch government ensures that you receive accommodation:
Looking for a shelter in a municipality? Apply to one of the distribution locations in Utrecht or Amsterdam.
Would you like to stay with a host family? Then please visit our page stay with a host family.
More information can be found on the Housing page.
Registration Refugees do not have to apply for asylum directly or go to Ter Apel, but are covered by special rules, see temporary protection:
You must, however, register directly with the municipality where you are staying, see BRP Registration for Ukrainians
Starting in late June, refugees from Ukraine are called to pick up their proof of residency
Refugees from Ukraine without Ukrainian nationality, who had a temporary residence permit in Ukraine, must apply for asylum in Ter Apel immediately upon arrival in the Netherlands as from 19 July 2022. Due to an amendment to the Temporary Protection Directive, they will no longer fall under the Temporary Protection Directive as of 19 July 2022. See the news item of RefugeeHelp for more information.
More information can be found on the Legal aid and registration page
Travelling within the Netherlands
In the Netherlands there are special rules for refugees to travel:
Under certain conditions you can travel with NS trains into the Netherlands for free, see Travel by train (NS)
You cannot exchange a Ukrainian driving license for a Dutch one, but you can drive for 185 days with a Ukrainian license, see Car.
More information can be found on the Travel page
Other important matters
You can access basic medical care, such as a visit to the family doctor, free of charge. You do not need insurance for this, see Healthcare
Refugees from Ukraine are allowed to work, see Work & Income
Many banks allow refugees from Ukraine to open a bank account
Several telecom companies do not charge for calling and texting to Ukraine, see Mobile & Internet