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Update: Temporarily no stickers available

Please note: you can still pick up your O-document (pass).

I need help with ...

Video consultation
Do you have a question that is not answered on RefugeeHelp.nl? Schedule an online appointment with VluchtelingenWerk Nederland.
Collect your proof of residency
Make an appointment to get your sticker or card.

Latest news

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Published at: 9/30/22, 12:18 PM
More opportunities to open a Dutch payment account

Starting Monday, October 3, refugees from Ukraine will have more opportunities to open them. From then on, four additional types of identity documents will be accepted.

Published at: 9/30/22, 12:18 PM
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Published at: 9/19/22, 1:02 PM
Share your views on life in the Netherlands

Take part in a survey about life in the Netherlands and let your opinion be heard. It only takes a few minutes of your time.

Published at: 9/19/22, 1:02 PM
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Published at: 9/16/22, 10:11 AM
Online consulting hours of VluchtelingenWerk Nederland in southwest of the Netherlands

Refugees from Ukraine can use RefugeeHelp to schedule an appointment during the new online consultation hours of VluchtelingenWerk Nederland.

Published at: 9/16/22, 10:11 AM
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Published at: 9/15/22, 4:13 PM
Learn Dutch with Juf NaTAALka

After Russia invaded Ukraine last spring, Ukraine-born Natasha Kolbeek has been giving online lessons - in Ukrainian - about the Dutch language and culture. With her YouTube channel Juf NaTAALka, she aims to help refugees from Ukraine better understand the Netherlands.

Published at: 9/15/22, 4:13 PM
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Published at: 9/8/22, 12:16 PM
Free money exchange extended; also for residence permit holders

The option to once exchange up to 10,000 cash Ukrainian hryvnia for euros free of charge has been extended by three months.

Published at: 9/8/22, 12:16 PM
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Published at: 9/5/22, 12:56 PM
New: watch videos from RefugeeHelp on YouTube

Watch videos on important topics on RefugeeHelp's YouTube channel.

Published at: 9/5/22, 12:56 PM
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Published at: 9/1/22, 12:33 PM
No proof of residence stickers available until mid-October

No stickers available until mid October

Published at: 9/1/22, 12:33 PM
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Published at: 8/18/22, 1:59 PM
A job in the Netherlands

Are you looking for a job? Here's what it's good to know before you start.

Published at: 8/18/22, 1:59 PM

Support hotline

Telephone hotlines for Ukrainian refugees and people who want to help

Dutch Council for Refugees

Dutch / English / Ukrainian

Every day 9-19h

Call:
+31 (0) 20 300 7000

Dutch / English / Ukrainian / Russian

Every day 9-19h

Whatsapp
+31 6 352 500 18
Do you want to welcome & support refugees?

Visit the volunteering section of our platform to view all options available

Yes, I want to help