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FREQUENTLY ASKED

Welcome to the Netherlands. On this page, you will find information about the topics that are most frequently asked about on RefugeeHelp. This page will be updated monthly with the most relevant topics.


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Last updated: Friday, August 12, 2022

Here is a step-by-step guide of what you need to know and do when you have just arrived in the Netherlands.

Finding shelter

The Dutch government ensures that you receive accommodation:

More information can be found on the Housing page.


Registration

Registration Refugees do not have to apply for asylum directly or go to Ter Apel, but are covered by special rules, see temporary protection:

  • You must, however, register directly with the municipality where you are staying, see BRP Registration for Ukrainians

  • Starting in late June, refugees from Ukraine are called to pick up their proof of residency

  • Refugees from Ukraine without Ukrainian nationality, who had a temporary residence permit in Ukraine, must apply for asylum in Ter Apel immediately upon arrival in the Netherlands as from 19 July 2022. Due to an amendment to the Temporary Protection Directive, they will no longer fall under the Temporary Protection Directive as of 19 July 2022. See the news item of RefugeeHelp for more information.

More information can be found on the Legal aid and registration page


Travelling within the Netherlands

In the Netherlands there are special rules for refugees to travel:

  • Under certain conditions you can travel with NS trains into the Netherlands for free, see Travel by train (NS)

  • You cannot exchange a Ukrainian driving license for a Dutch one, but you can drive for 185 days with a Ukrainian license, see Car.

More information can be found on the Travel page


Other important matters

  • You can access basic medical care, such as a visit to the family doctor, free of charge. You do not need insurance for this, see Healthcare

  • Refugees from Ukraine are allowed to work, see Work & Income

  • Many banks allow refugees from Ukraine to open a bank account

  • Several telecom companies do not charge for calling and texting to Ukraine, see Mobile & Internet